About Ned

Ned is a high-growth direct-to-consumer wellness brand rooted in its mission to help people feel better and live better through simple means and a deep connection to the natural world. For us, helping people feel better and live better has meant creating simple and effective natural remedies that serve as a holistic first line of defense against common ailments. Turns out, it takes a lot of steps to keep things purely simple and our products and services are a reflection of the care and commitment required to live up to our mission.

Values

We stay humble as we strive to deliver excellence, to embrace and create change, and to push the bounds of customer experience. We enjoy the wins, own and learn from the losses, and always nurture our personal and professional growth. We ask forgiveness, not permission. We communicate openly and honestly and always lean into transparency. Regardless of the department, we all take ownership of the success of the brand, our teammates, our partners, and, most importantly, our customers.

If you don't see your dream job listed below in open positions, send us a cover letter and resume anyway! We're all ears: contact@helloned.com
 
Open Positions
 
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Order Fulfillment and Production Specialists (2 open roles)

Summary

Ned (Boulder, CO) is looking for Production and Order Fulfillment Specialists, who will assist with packaging and shipping our products in the warehouse. Responsibilities will include bottling, sealing, tubing, box making while ensuring all standards, safety measures, and operating procedures are met. The ideal candidates have a passion for being part of an efficient and productive team effort to provide supreme quality to our customers.

The ideal candidate has

- A fast learner with a strong desire to roll up your sleeves, figure things out, and make them better
- The capacity and interest in understanding the business reason behind the numbers and thinking about the best way to achieve the business goal
- Excellent communication, interpersonal, and mathematical skills
- Strong analytical thinking and problem-solving skills
- Team player with strong organizational skills
- Proficiency in Excel/Google Sheets

Compensation

- Part-time (12 -28 hours per week) Independent Contractor
- $17.50 / hour to start

Please email a cover letter and resume to: vida@helloned.com 

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Customer Happiness Agent (1 open role)

Ned (Boulder, CO) is looking for a local charismatic, wellness oriented, people-person to add to our Customer Happiness team. In this role, you will act as a representative of Ned’s mission to promote plant based wellness. You will be at the forefront of our customer interactions, building relationships with past, current and future customers. You will work with the rest of the Customer Happiness team and Ned family to improve customer experience and retention. 

Responsibilities

- Support customers via email, telephone and chat with product usage, account management, technical support and more. 

Duties

- Study, learn and document all customer issues. This encompasses the
entire customer experience: FAQ’s, online ordering, fulfillment, shipping, and
customer satisfaction.
- Answer all customer enquiries within an hour.
- Resolve product or service problems by clarifying the customer's complaint;
determining the cause of the problem; selecting and explaining the best solution
to solve the problem; expediting correction or adjustment; following up to ensure
resolution.
- Maintain financial accounts by processing customer adjustments.
- Maintain a record of common customer issues to improve user experience. 
- Communicate potential products or service recommendations acquired from reporting to supervisor.
- Create and accomplish quarterly goals that align with company goals and objectives.

Skills and Qualifications

- Knowledge around holistic wellness and hemp industry


- Excellent listening skills


- Top-notch written and verbal communication


- Kind and friendly demeanor


- Solutions-oriented


- Team player

Compensation


- Part-time with potential to be full-time


- Flex work
- $17-20 / hour dependent on experience


- Growth opportunities

Please submit a resume to contact@helloned.com