About Ned

Ned is a high-growth direct-to-consumer wellness brand rooted in its mission to help people feel better and live better through simple means and a deep connection to the natural world. For us, helping people feel better and live better has meant creating simple and effective natural remedies that serve as a holistic first line of defense against common ailments. Turns out, it takes a lot of steps to keep things purely simple and our products and services are a reflection of the care and commitment required to live up to our mission.

Values

We stay humble as we strive to deliver excellence, to embrace and create change, and to push the bounds of customer experience. We enjoy the wins, own and learn from the losses, and always nurture our personal and professional growth. We ask forgiveness, not permission. We communicate openly and honestly and always lean into transparency. Regardless of the department, we all take ownership of the success of the brand, our teammates, our partners, and, most importantly, our customers.

If you don't see your dream job listed below in open positions, send us a cover letter and resume anyway! We're all ears: contact@helloned.com
 
Open Positions
 
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Order Fulfillment and Production Specialists (2 open roles)

Summary

Ned (Boulder, CO) is looking for Production and Order Fulfillment Specialists, who will assist with packaging and shipping our products in the warehouse. Responsibilities will include bottling, sealing, tubing, box making while ensuring all standards, safety measures, and operating procedures are met. The ideal candidates have a passion for being part of an efficient and productive team effort to provide supreme quality to our customers.

The ideal candidate has- A fast learner with a strong desire to roll up your sleeves, figure things out, and make them better
- The capacity and interest in understanding the business reason behind the numbers and thinking about the best way to achieve the business goal
- Excellent communication, interpersonal, and mathematical skills
- Strong analytical thinking and problem-solving skills
- Team player with strong organizational skills
- Proficiency in Excel/Google Sheets

Compensation

- Part-time (12 - 28 hours per week) Independent Contractor
- $18.50 / hour to start

Please email a cover letter and resume to: vida@helloned.com 

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Customer Happiness Representative

Ned (Boulder, CO) is looking for a part-time Customer Happiness Representative to join our team.

Our Customer Happiness team is here to go above and beyond to support our customers and the ideal candidate truly enjoys interacting with people, is an excellent listener and is passionate about thinking outside the box.

Customer Happiness Representative Duties

- Study, learn and document all customer service issues. This encompasses the entire customer experience: FAQ’s, online ordering, fulfillment, shipping, and customer satisfaction.
- Answer all customer enquiries within a timely fashion.
- Maintain a record of customer service issues to identify outstanding issues.
- Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Maintain financial accounts by processing customer adjustments. 
- Recommend potential products or services to management by collecting customer information and analyzing customer needs. 
- Prepare product or service reports by collecting and analyzing customer information.
- Contribute to team effort by accomplishing related results as needed.

 

Customer Happiness Representative Skills and Qualifications.

- Excellent listening skills
- Top-notch grammar, spelling and written communication
- Kind and friendly demeanor
- Solutions-oriented attitude
- Product and market knowledge
- Comfort with social media platforms

Compensation and growth opportunities

Please email a cover letter and resume to molly@helloned.com